The Refund Policy (“Policy”) outlines the terms and conditions regarding refunds for the sign-up fee associated with the Referral Agreement signed with Listing America. This Policy remains valid for 60 days starting from the date of the Referral Agreement's execution.
1. Failure to Provide Leads by Listing America: In the event that Listing America fails to deliver any leads to the agent/broker as stipulated.
2. Non-Exclusivity of Leads: If the lead provided to the agent/broker lacks primary exclusivity and has been shared by Listing America with other agents/brokers within its network.
3. Lead’s Reluctance to Engage in Business: If the lead(s) provided by Listing America demonstrates an unwillingness to participate in business activities within a period of 9 months from the date of assignment.
4. Pre-existing Contract: In cases where the lead provided by Listing America is already under contract with the agent/broker at the time of assignment.
5. Non-Responsiveness of Leads: If the lead(s) provided by Listing America remains non-responsive for a continuous period of 10 working days.
6.Acceptance of Leads Outside Preferred Location: Should the Agent/Broker opt to receive leads from zip codes/areas outside of their preferred location, such leads shall be considered part of their monthly allocation and, therefore, ineligible for refund or replacement on this basis.
1. In scenario b(i) of the Refund Policy, the agent/broker is required to start the process by sending a reminder to Listing America, requesting the provision of the lead(s). If Listing America fails to provide the lead(s) within one month from the date of the reminder, the agent/broker may then proceed to submit a claim for a refund.
2. In the case of scenarios b(ii) to b(v), the agent/broker shall promptly report the matter to Listing America, along with supporting evidence, and request the replacement of the lead(s). In the event that Listing America fails to effectuate the replacement within one month from the date of reporting the matter, the agent/broker may proceed to submit a claim for a refund of the sign-up fee.
It is incumbent upon the agent/broker to dispatch the reminder or report concerns related to lead replacement to Listing America within a maximum period of 48 hours from the acceptance of the referral. Failure to comply with this stipulated timeline shall result in the leads being deemed satisfactory, thereby rendering them ineligible for either replacement or refund.
This Refund Policy takes effect as of the Effective Date mentioned above and supersedes all prior versions. By accepting the Referral Agreement with Listing America, you acknowledge and consent to adhere to the terms outlined herein.
For inquiries or to initiate a refund request under this Policy, kindly contact our customer support team at info@listingamerica.homes.
We appreciate your partnership with Listing America.